Complaints Resolution Process

We are committed to providing the highest quality of service. If you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person named as your consultant in the engagement. However, if you do not want to do that or if your discussions with that person do not resolve your issues, you should feel free to contact Norbert Endres to assist in this area, at norbert.endres(at)


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